Customer Service Representative Job Description

CUSTOMER SERVICE REPRESENTATIVE

Rx Systems is seeking energetic, enthusiastic entry-level candidates.  Located in St. Charles County, this beautiful, well-maintained 84,000 sq. ft., climate-controlled facility is located in the Point West industrial park with convenient access from Highway 70 and two main roads to the building.  This family-owned, 2nd generation company has served their customers for over 40 years.

The starting hourly wage is at $17.00 hour plus benefits.

JOB SUMMARY:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

JOB COMPETENCIES
The Customer Service Representative must be able to:
1. Effectively communicate with clients through the use of both listening and speaking skills. Speaking clearly and coherently is a must.
2. Solve the customer’s problem as quickly as possible and in a manner that is as satisfactory to the client as possible.
3. Multitask while working. ie: must be able to speak to customers while typing notes and accessing information from databases.
4. Empathize with customer needs and have a service-oriented attitude.
5. Demonstrate ethical behavior.
6. Build positive team relationships.

ESSENTIAL FUNCTIONS
The Customer Service Representative must be able to:
1. Receive customer requests by phone, mail or fax; analyze the request and provide information requested; or ascertain who can best provide the information requested and route the request to the proper person
2. Search company records under ZIP code, name, account number, etc., using software system, computer printout, or requisition information from factory.
3. Resolve customer questions related to orders, takes orders as needed.
4. Maintain cooperative relationships with other departments for order completion.
5. Write up order and mail catalog, samples, price quotations, and similar data to customer, as required.
6. Respond to customers’ requests via telephone or Fax.
7. Have knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
8. Process all outside sales orders and courtesy sales originating through mail.
9. Prepare and forward preliminary paperwork to Returns and Replacements on problem orders.

ADDITIONAL RESPONSIBILITIES:
1. Perform switchboard duties as needed.
2. Assist in Returns and Replacements as needed.
3. Perform other duties as assigned by supervisor.

EXPERIENCE AND BACKGROUND:
One (1) year experience is required. Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job. Ability to compose correspondence using proper English and grammar.

EDUCATION:
High School diploma or equivalent.

Rx Systems also offers Medical, Dental and Vision, 401K and Paid Time Off (PTO) benefits to our full-time team members.

Rx Systems is a fast growing company that promotes from within.  If you are looking for a positon with a stable, family-owned company and you seek to develop a new skill, then we want to hear from you!

Please email your resume to hr@rxsytems.com Please include your wage and shift requirements. 

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Rx Systems. The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Rx Systems seeks such skilled and qualified individuals to share our mission where you’ll join others who have chosen to call Rx Systems home.

Rx Systems is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without

regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law.

Rx Systems is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.