LTC Coordinator Job Description

Long Term Care Coordinator

The Long Term Care Division of Rx Systems provides packaging to institutional pharmacies around the country that service Skilled Nursing Facilities and other Long Term Care environments, such as Assisted Living or Group Homes.  This position works directly with office and plant personnel on production schedules and orders, plus interacts with Field Sales Reps and high volume customers via phone and e-mail.  Organizational skills, plus the ability to work with a fluid production schedule and ability to find customer solutions are key attributes required.


  • Interact with production managers regarding schedules for stock and custom products.
  • Initiate Custom Pill Card proofs as needed, including layout and color selection.
  • Coordinate automatic orders with customers by following pre-determined timelines, and helping insure they are entered into the production schedule.
  • Handle the processing of orders with accuracy and timeliness working in tandem with the editing department.
  • Daily communication with customers which will require assisting them with product orders, claims, artwork, shipping updates and general communication.
  • Respond to customer issues on product related items as well as after-sales support when requested.
  • Find a solution for clients when unforeseen delays or back orders arise.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions when appropriate.

EDUCATION AND EXPERIENCE:  Experience in customer relations with the ability to work with Operations Managers and top decision makers.

LANGUAGE SKILLS:  Must be able to read, speak and comprehend English

OTHER SKILLS:  Self-starter that has the ability to communicate with customers and Plant personnel.  Good computer skills with an emphasis on Excel, plus MS Office, Salesforce or eCRM a plus, and Outlook.  Well-organized and responsible with an aptitude in problem-solving.  Excellent verbal and written communication skills.  A team player with high level of dedication.

CERTIFICATES, REGISTRATIONS:  not applicable at this time.

PHYSICAL DEMANDS:  Must be able to push, pull, kneel, reach, sit, hear and see.  Must be able to see fine detailing in finish product. 

WORK ENVIROMENT:  Mixture of office environment, but will be in the manufacturing plant on occasion..  Noise levels can be at required PPE levels in plant.  No other negatives noted.

PAY:  based on level of experience.

Rx Systems also offers Medical, Dental and Vision, 401K and Paid Time Off (PTO) benefits to our full-time team members.

Rx Systems is a fast growing company that promotes from within.  If you are looking for a positon with a stable, family-owned company and you seek to develop a new skill, then we want to hear from you!

Please email your resume to Please include your wage and shift requirements. 

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Rx Systems. The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Rx Systems seeks such skilled and qualified individuals to share our mission where you’ll join others who have chosen to call Rx Systems home.

Rx Systems is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law.

Rx Systems is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.